Standards and Quality Practices: Introduction: Definition, Benefits and characteristics

By Vijay Pratap Singh|Updated : May 28th, 2021

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Definition:

Quality is doing the right things right and is uniquely defined by each individual.
A product or process that is Reliable, and that performs its intended function is said to be a quality product. The degree to which something meets or exceeds the expectations of its consumers.
Quality is inversely proportional to variability.
Quality means fitness for use. There are two general aspects of fitness for use: quality of design and quality of conformance.

Quality history:

Consequences of poor Quality:

Causing Problems with Productivity.
Poor quality of product increases production and market costs.
Damage or injuries resulting from faulty design.

There are three types of quality.

(i) Quality of design:

Design must be simple and less expensive to meet the customer’s product or service expectations.
Quality of design influenced by factors like product type, cost, profit policy, demand of the product, availability of parts and material, product reliability, competing element etc.

(ii) Quality of conformance:

It is meeting the standards defined in the design phase after the product is manufactured or while the service is delivered.

(iii) Quality of Performance:

Quality of performance is how well the product functions or service performs when put to use.

Dimensions of Quality:

The quality of a product can be described and evaluated in several ways. It is often very important to differentiate these different dimensions of quality.

(i) Performance

(ii) Reliability

(iii) Durability

(iv)Serviceability

(v) Aesthetics

(vi) Features

(vii) Perceived Quality

(viii) Conformance to Standards

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